Get in Touch With Us

Got a question about something you read here, spotted an error, or want to suggest a platform we should look at? This page explains how to reach our team, what we can and cannot help with, and where to go instead for anything account-related.

How to Reach Our Team

The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within a couple of working days. A quick note on the topic — whether it is a correction, a suggestion, or a general question — helps us route your message to the right person faster.

What We Can Help With

• Content questions — If anything on the site about Sweeps Coins, Gold Coins, or how a specific offer works is unclear, ask and we will clarify it.
• Corrections — Sweepstakes casino terms, eligible states, and welcome offers change often. If you notice something on compassionatecareny.org that looks outdated, we want to know so we can check and update it.
• Coverage suggestions — If there is a platform, feature, or comparison you think belongs on the site, let us know what it is and why.
• Partnership or editorial enquiries — If you represent an operator or a related business, introduce yourself and outline what you are proposing.
• Responsible play concerns — If you or someone you know is struggling with time or spending on any casino-style platform, real-money or sweepstakes, mention it in your message and we will point you toward general support resources.

What We Cannot Help With

This is an independent comparison site, not an operator. We do not hold customer accounts, process deposits or purchases, verify identities, or issue prize redemptions. If your question is about any of the following, you will need to contact the platform directly through the support channel listed on its own site:

• Logging in, resetting a password, or account access issues.
• Purchasing Gold Coin packages or other virtual currency.
• Redeeming Sweepstakes Coins, redemption thresholds, or how long a payout is taking.
• Identity verification (KYC) requests from a specific platform.
• Terms, exclusions, or eligibility for a specific welcome offer.

We can, however, explain in general terms how the dual-currency model, redemption process, or state eligibility rules typically work — see our overview of non-GamStop casino options for a related comparison if that is closer to what you are looking for.

What Happens After You Send a Message

A real person reads every email — we do not rely on automated replies to close out enquiries. Most messages get a response within two working days, though this can stretch a little during busier periods. If your message needs input from more than one person on the team, we will let you know it is being looked at rather than leave you waiting without any update.

Before You Write In, a Few Things Worth Knowing

Since a lot of the questions we get relate to how sweepstakes casinos work generally, here is some context that might save you a message:

• Availability varies by state. Operators decide for themselves which states they serve, and some states restrict or prohibit this model entirely. We cannot confirm whether a specific site is available where you live — check the operator's own eligibility list.
• No purchase is necessary to participate. Legitimate sweepstakes casinos offer a free entry method alongside any paid coin packages, and none of the platforms we cover should require a purchase to play or to redeem prizes.
• Age requirements differ by operator. Some platforms set the minimum at 18, others at 21, and this content is written for adults who meet whichever threshold applies.
• Redemption is not instant cash-out. Most platforms require identity verification, have minimum redemption amounts, and take some processing time before a prize is issued.

A Note on How We Cover This Space

We aim to keep information about welcome offers, eligible states, and redemption processes as current as possible, but operators update their terms frequently and laws around sweepstakes promotions continue to evolve. Reader feedback is one of the ways we catch things that need a second look, so if something you experienced on a platform does not match what is written here, telling us about it genuinely helps.

Thanks for taking the time to read this far — we look forward to hearing what is on your mind.